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As reported in the South African customer satisfaction index, customer satisfaction is on the decline amongst some of South Africa’s top companies within the insurance, mobile network, internet, retail and banking industries. Global leader in customer engagement solutions, Aspect Software advises contact centre organisations to read their voice, speech and customer experience analytics in order to be consistently kept up to date with their consumer’s needs
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Categories: Press Releases | Tags: Contact Centre , Analytics , Aspect Software , Customer Satisfaction | Comments: (0) | View Count: (1131)
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